Refund policy

Custom-printed items are made specifically for you and cannot be resold, so they are not eligible for return or exchange because of preference - a size ordered by mistake, a change of mind, or an item no longer needed. Please check your sizes and read your proof carefully before approving it.

That said, we stand behind our work. If something is wrong on our end, we fix it.

We will reprint or refund if

• The item is defective, damaged or misprinted.
• What you received does not match the proof you approved.
• We shipped the wrong item, the wrong size or the wrong quantity.

How to report a problem

Email us within 7 days of receiving your order. Include your order number and a photo of the issue. We will reprint the affected items at no charge, or refund them if a reprint is not possible.

About approved proofs

We send a digital proof before anything is printed. Once you approve that proof, it becomes the specification we print to. Mistakes that were visible in an approved proof - spelling, names, numbers, sizes or colors - are not eligible for a free reprint. We will still talk it through with you and do what we reasonably can.

Blank and non-customized items

Unprinted, unworn items in their original condition may be returned within 14 days of delivery for a refund. Return shipping is the customer's responsibility.

Cancellations

You can cancel for a full refund any time before you approve your proof. After proof approval, production may already have started and cancellation may not be possible.

Questions

Email hello@printsofbellaire.com and we will help you sort it out.